Returns & Refunds

Returns & Refunds

We want you riding happy ā€” if something isn't right, we're here to help.

šŸ” Return Conditions

  • Returns are accepted within 30 days of delivery
  • Items must be unused, unmounted, and in original condition

šŸ“© How to Request a Return

Simply email us at info@bromptonic.com or message us via WhatsApp with your order number ā€” please don't send anything back without contacting us first. We'll assess the situation and guide you through the best next steps.

šŸ’ø Refund Timing

Refunds are issued after we've agreed on the return. Most refunds are processed within 3ā€“5 business days and sent back to your original payment method.

We're a small, rider-run shop ā€” and we always aim to make things right.
Thank you for riding with Bromptonic.