Bromptonic Support Center

Email Support

Support Email

info@bromptonic.com

Find quick answers to common Brompton questions below. If you don’t see what you need, reach out on WhatsApp or email info@bromptonic.com — we’re happy to help.

Ja. Alle Brompton- und Brompton-kompatiblen Taschen verwenden dasselbe vordere Gepäckträgersystem. Beachten Sie bitte, dass der Gepäckträger ein Zusatzzubehör ist und nicht standardmäßig im Lieferumfang eines Brompton-Modells enthalten ist. Bei Brompton Electric passen unsere Taschen zwar physisch, enthalten jedoch nicht die Batterie und den Stecker, die für den Antrieb des Motors erforderlich sind.

Front-mounted bags do not affect handling thanks to the block design.

Yes, all bags include a standard warranty against defects of 2 years and more.

Yes. Our child seat is designed so the Brompton can still be folded with it installed.

Yes, Our model includes adjustable footrests.

They increase folded bike stability and rolling balance.
Most extenders can be installed with a simple hex key.
Yes, they work together without issues.

Yes, we ship FREE worldwide with tracking provided.

Yes, prepaid labels are included for EU returns.
Yes, cancellations are possible before dispatch.

Yes, VAT invoices are available upon request via Whatsapp or email info@bromptonic.com

Refunds are processed to the original payment method.
Our support team tracks delays and provides updates.
Yes, sometimes items arrive separately for faster delivery.
Most do, except lightweight T Line frames which need special racks.
Up to 10 kg is recommended for safe riding.
Yes, but brake and gear cables may need adjusting.
Seatposts and racks provide the biggest weight savings.
Yes, if you value durability and significant weight savings.
Yes, many parts are interchangeable across lines.

Need more help? Our WhatsApp support is always open for you.