Shipping policy
Shipping, Taxes, & Delivery
Thank you for shopping with us!
We operate on a Factory-to-Consumer (F2C) model, shipping products directly from the factory through our partner warehouses in China or Europe. This approach allows us to offer quality items at competitive prices and reduce shipping costs.
Delivery Times
Delivery times vary by region:
- European Union: 7–14 business days
- United Kingdom: 10–18 business days
- North America: 14–21 business days
- Asia Pacific: 12–20 business days
- Rest of World: 15–25 business days
Please note: During peak seasons or holidays, delivery may take an additional 3–5 business days.
Shipping Costs
All deliveries are free of charge worldwide, including Singapore and Hong Kong.
Taxes & Duties
The price you see is the price you pay — no hidden charges, no surprise fees on delivery. We take care of everything from our end so you can order with confidence.
Order Tracking
After successfully checking out, you will receive an email confirming your order, with information on how to track your order.
Returns & Exchanges
Changed your mind or have an issue with your order? We're happy to help. Please contact us before sending anything back — we'll find the best solution together. Reach us at info@bromptonic.com or via WhatsApp.
Happy biking!