Refund policy

Returns

We strive to have 99 % customer satisfaction. If you are not 100% happy tell us.
We will try everything that is possible to solve the issue by email or by phone.
We promise !

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Legal stuff that our lawyer made us write:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as our smog mask or smog mask filters cannot be returned.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Shipping
To return your product, you should mail your product to: IMAGINIF Avenue Louise 367, 1050 Brussels, Belgium

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.